Thursday, April 27, 2017

How to be the Customer Bartenders Love

As bartenders, we meet all sorts of people. Even though we (hopefully) extend the same courteous hospitality to each customer, we definitely have our favorites. And being one of our favorites comes with perks like free drinks and maybe even genuine friendship. So, here are a few tips for being a customer that bartenders can’t wait to see.
Fill out your customer profile on BOTY

 
Customer Bartenders Love
How to Deal with Rude Regulars

 

 

 

Have an Actual Conversation with Us, Don’t Just Vent


My favorite regulars are those that I can have a real talk with, not those that come for the free therapy. While bartenders are happy to chat about pretty much anything and everything, we aren’t receptacles for your emotional waste, at least not all the time. Ask about our lives, and have a back and forth with us!

Be Patient


If the bar is busy, don’t start shouting my name or waving your money around for service. I promise that I see you and will get to you as soon as I can. There’s a multi-tiered list of priorities in my head, and you’re on it.

The Best Customers Are Low Maintenance


Our favorite customers are like cacti; they require very little watering. They have a go-to drink to order when it’s busy and they don’t tell long involved stories when the bar is five deep. Regulars know that when it slows down, we’ll happily spend the rest of the night in your corner.


Tip Appropriately

As bartenders, we do have favorites who are good, but not great, tippers. However, if you truly want to get into our good graces, tip us generously. As a result, you’ll end up paying less overall because we’ll buy you back much more often. It truly is a win/win!

Don’t Hit on Us


Unless you are 100% sure we’re into you, do not hit on us. Nothing ruins the bartender/patron relationship more than having to turn you down in front of your friends. Most of us have mastered the art of rejecting customers graciously, but you still won’t like it.
Bad Bartending Habits
 
 
Fill out your customer profile on BOTY 


Monday, April 10, 2017

10 Myths about Wine

Wine has been enjoyed through the ages of time by so many people around the world. However, there are so many different myths about wine whether it is the way it’s packaged to the foods you should eat with it. 
10 myths wine myths about wine
7 Most Expensive Alcoholic Drinks in the World

Download BOTY and share your favorite wine. Here are several myths about wine I will attempt to debunk.

1. All wines are better with age.


If you keep a bottle of wine in your pantry thinking it will be better if you save it for several years, you may ruin a perfectly good bottle of wine. There is a majority of wine to drink within the first year or two. Actually about 90% of wines are made to drink right away.

2. Always serve red wine with meat and white wine with fish.


While it’s true that red wine typically tastes good with meat and white wine is lovely to pair with fish, there is a wide variety of foods and meats that work well with these types of wine. Tuna or even salmon go excellent with some red wines. White wine that is fruity or distinguished could pair nicely with a slab of beef. So you really need to have a better understanding of food pairings before making wide assumptions.

3. Expensive wines always taste better.


This may be true of a lot of wine. But a lot more goes into the price such as the location, quantities, exclusiveness, celebrity ratings and a whole slew of other reasons. If you don’t believe me, go to your local liquor store and see which wines are flying off of the shelf.

4. The bigger the wine better the wine will taste.


It is true the bigger the bottle the more you have to drink. However, this is just ridiculous to think the bigger the wine, the better the taste. There are plenty of wine that come in big bottles that taste terrible. The size of the bottle doesn’t make wine taste any better.

5. Aged-worthy wines are always sealed with a cork.


There are amazing wines that have aged beautifully with a screw top cap. Some age better than some that are corked. Don’t let the old myth that ‘corked wine is more prestigious’ stop you from trying some wines that are not corked. You may miss out on some screw top wines.

6. Boxed wine is inferior and cheap.


While boxed wine may be inexpensive, it does not mean all boxed wines are bad. Box wine is portable, convenient and many of them taste really good. So don’t judge a wine by it’s box.

7. Small, private wineries make the most prestigious and noteworthy wine.


While there are many small and private wineries that make exceptional wines, don’t rule out wines from big corporations. Big corporations have a lot of money and people working for them to perfect the taste of the wine. If you let yourself be this close-minded about wine makers, you will miss out on some truly wonderful varietals and blended wines.

8.  Blended wines are not as good as wines made with one type of grape.


It is very true that many wines with only one type of grape in them can be labelled as authentic and prestigious. However, there are several wineries who do blend their grapes and pass the wine off to even the most professional wine tasters as varietal, or single grape wines. Labels can fool you. Not only that, there are so many delicious types of blended wines. You can’t just assume all blended wines can’t get amazing ratings.

9. Red wine should be served at room temperature while white wine should ice cold.


Red wine at room temperature can speed up the aging process and ruin the taste of the wine while no wine, including white wine should really be served ice cold. Ice cold wine can change the chemistry of the wine and change the taste. So there you go. You should keep your wine at the recommended temperature that you would store it at.

10. You should always let your wine breathe before drinking.


For some wines this may be quite true but not all wines need to breathe. Not only that, just uncorking a wine bottle will not give a bottle of wine enough are to breathe. The best way to aerate wine is by putting it into a decanter.
7 Most Expensive Alcoholic Drinks in the World

10 myths about wine  myth wine
Billie Raucci, Contributor


Monday, April 3, 2017

How to Deal with Rude Regulars

We all have ‘em. Those customers you wish would be a little less…present. Why is it often the most annoying, rude, or just downright weird patrons who seem to keep showing up day after day? From the ones who feel the need to draw on your chalkboard to the creepy old guys making you feel gross; bartenders have seen it all. Here we’ve tried to compile a few helpful tips for dealing with terrible regulars.
how to deal with rude regulars
 
It’s Time to Stop Serving Drinks

Get Busy

With side work of course! Now, just because someone is a little dull doesn’t mean you should ignore them. But, if a customer is creepy, rude, or makes you uncomfortable, find some bottles to wipe at the other end of the bar. Of course, if anyone crosses the line from ‘annoying customer’ into actual harassment, throw them the hell out.

 

Don’t Give Them Any Buybacks 


If you want to discourage someone from coming in every day, don’t buy them anything. Regulars are regulars partially because they get a good deal at the bar. Well, once that well dries up you may be seeing less of them. Obviously, only reserve this for the truly heinous since it affects your fellow staff.


 

Be Direct 


Of course you could always take the less passive aggressive route and just call them out on their s**t. Be polite but direct. Try something like, “If you continue to speak to me in that way you won’t be welcome here.” Enlist a co-worker to back you up if necessary.

 

Get a Manager 


If someone is rude, harasses you, or makes you physically uncomfortable you shouldn’t have to serve them. Go to a higher up if you’re unsure of how to proceed. It is the job of management and owners to ensure that you have a safe workplace environment.

 

Be Safe 


Don’t antagonize someone who is likely to be violent or seems volatile. Leave the space immediately and call the police if someone is truly threatening you or endangering your co-workers or patrons. Don’t be a hero.
You do not have to deal with workplace harassment from customers or staff. If someone’s annoying behavior crosses the line, alert your superior and look up local workplace harassment policies.
How to Deal with the One Horrible Coworker

how to deal with rude regulars
Allison DelVecchio, Contributor